Tuesday, January 5, 2016

RESERVATION CONVERSATION (Mata Kuliah English For Hotel and Restaurant)


Receptionist                : Good Morning, Ibis Style Yogyakarta. Amanda is speaking. How can i help you?
Adelina Damayanti     : Hi, good morning. I would like to make a reservation for December 30th.
Receptionist                : Would you like to mention your full name first, Miss?
Adelina Damayanti     : Adelina Damayanti
Receptionist                : Could you spell your last name please?
Adelina Damayanti     : D-A-M-A-Y-A-N-T-I
Receptionist                : Okay, thank you Ms. Damayanti. Now, what kind of room do you want to reserve?
Adelina Damayanti     : i would like to reserve a city view suite with two beds included because i reserve it for two of us.
Receptionist                : And how long will you stay, Ms. Damayanti?
Adelina damayanti      : four days and three nights please.
Receptionist                : Thank you, Ms. Damayanti. I have checked for the suite you want to reserve and the rate for that room is seven hundred and fifty thousands rupiahs per night. Now i’ll need your credit card information for the reservation. What type of card is it?
Adelina Damayanti     : Visa. The number is 555444123
Receptionist                : who is the name of the cardholder?
Adelina Damayanti     : Adelina Damayanti.
Receptionist                : could i have a phone number where you could be contacted?
Adelina Damayanti     : okay. My cellphone number is 087712461699
Receptionist                : Alright, Ms. Damayanti, your reservation has been made for the 30th of December for a city view suite with two beds included. You may check in at 9 o’clock on that particular day. If you have any other questions, please do not hesitate to call us.
Adelina Damayanti     : great. Thank you.

Receptionist                : My pleasure. We’ll see you in the end of December, Ms. Damayanti. Have a nice day.

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